42 In our quality management approach, we are transforming several areas of operations from manual to electronic for better transparency and assured data integrity. A journey we began in the year 2014 is 60% complete and functional, with the ongoing addition of modules in Quality Control/Manufacturing taking it to 80% completion in the reporting year. At present, we have 82 modules across Quality, materials management, and document management systems enabling electronic transactions, including vendor approval, documentation of OOS, Deviation, master BPR and change control. With the inclusion of other areas in Quality Control/ Manufacturing carried out electronically, we will complete 100% digitalization. In 2019-2020, 33 customer audits were concluded without any critical observation. For us, customer audits are as essential as regulatory audits as they ensure that we are audit-ready, investing in continual improvements, and accordingly, customer requirements have the most significance in our operations in line with their regulatory commitments. Step 1 Responsible for capturing information and act as a data source. Step 2 Read, evaluate, control and allow users to do right things in right direction. Step 3 Receive data and generate labels, control planning and reconciliation.
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