29 Operational Excellence aims to make customer- centric KPIs key for transformation Engaging shopfloor teams Reducing environmental footprint Sustainability momentum in manufacturing We are experiencing a significant change in the shop floor culture. The Area Effectiveness Team (AET), Service Effectiveness Team (SET), and Grass Root Team (GRT) at the shopfloor level promote and sustain employee engagement, prompt problem solving, and robust governance. The bottom line is in the value addition we can offer to our customers arising from the ownership culture we have seeded in the shopfloor in the following core disciplines. Building agility in the manufacturing value chain
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