30 Operational Excellence aiming to make customer centric KPIs key for transformation One of the areas that is building momentum for sustainability is the Shop Floor Transformation initiative (SFTI) under the umbrella of Sai GO, an organization-wide Operational Excellence (OE) program. It serves as a leading example of the daily, systemic improvements being pursued in the company with three overarching goals: Right first time, On-time in-full delivery (OTIF), and Customer Delight. We are in the third year of transformation with encouraging results in key performance indicators such as batch performances in terms of quality, yield and cycle times, OTIF, Development Technology transfer effectiveness, service level agreement (SLA) with Warehouse, Quality Control and Engineering, safety and sustainable environmental practices. We are pursuing a widespread impact from our Operational Excellence program, extending the program across the entire value chain of process development, technology transfer, and manufacturing. An important responsibility as we scale up processes from R&D to manufacturing is in accelerating our partnership goals through reliable manufacturing. Consequently, our focus is on getting it right-first time in manufacturing, beginning with error-free technology transfer. Accelerating technology transfer and manufacturing We are successfully integrating upstream activities of R&D in the OE program with dynamic collaboration between R&D, manufacturing and technology transfer. There is significant traction by setting-up critical trackers for walkthrough & technology transfer meeting effectiveness and online progress check. It is further strengthened through a decision- making platform and governance framework. Overall, the time taken for Technical Package (TP) and Batch Production Record (BPR) approval has now reduced by almost one fourth. TP approval - cumulative average 0 1 2 3 4 5 6 7 8 7.2 6.82 6.8 6.4 6.4 6.3 6.1 5.9 5.78 5.89 5.81 5.89 5.81 0 2 4 6 8 10 12 14 16 Avg. TP approval days No. of TP Linear (Avg. TP approval days) 4 7 14 6 3 7 6 5 6 6 6 5 7 Dec 19 to Mar 20 Apr 20 May 20 Jun 20 July 20 Aug 20 Sep 20 Oct 20 Nov 20 Dec 20 Jan 21 Feb 21 Mar 21 Days SLA for TP approval - 4 days BPR approval - cumulative average 4.3 4.4 4.2 4.3 4.4 4.1 3.9 3.82 3.67 3.45 3.4 3.38 3.25 0 1 2 3 4 5 6 7 8 9 10 Avg. BPR approval days No. of BPR Linear (Avg. BPR approval days) 3 5 9 6 5 7 4 5 7 5 5 7 7 Days Dec 19 to Mar 20 Apr 20 May 20 Jun 20 July 20 Aug 20 Sep 20 Oct 20 Nov 20 Dec 20 Jan 21 Feb 21 Mar 21 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 SLA for BPR approval - 1 to 2 days
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