31 1 2 3 4 5 In our business, the KPIs that matter most are timely delivery and execution as planned. The SFTI has played an important role in deepening a culture of service with OTIF being tracked with a critical lens. We are steadily progressing with lean audits, shopfloor-based cross-functional teams including integration of QC into the SFTI. For our established products, the OTIF is on average 75% and we are addressing root causes which cause major delays to get more encouraging results. Specifically, we are focused on reducing batch charging delay and integrating technology absorption meetings as part of the back-end processes. Release time per batch actual vs plan for Finished goods, Raw materials, intermediates, etc. Finished Goods/Raw materials/Intermediate batches released per day/analyst Turn Around Time (TAT) for moisture release, pH release, High Performance Liquid Chromatography (HPLC) release, etc. High Performance Liquid Chromatography (HPLC) and Gas Chromatography utilization Invalid Out of Specification rate and Lab errors Significant QC improvement for timely product release The approach of mapping SLAs, benchmarked with innovator pharma companies is enabling us to prioritize activities in QC and to positively impact the outcomes of the manufacturing process. Key QC Metrics Time for release Throughput In process time release efficiency Effectiveness% Equipment Utilization
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