35 The “Digital, Analytics and Automation” strategy is one of our core initiatives. We will continue to deploy tools to shorten lead times for better customer experience and in turn, customer retention. At present, majority of our R&D and manufacturing activities are tracked and managed using digital platforms. We engage in paperless data acquisition, science-based modelling and predictive analytics. All experiments are recorded using electronic laboratory notebooks and our manufacturing activities are tracked and recorded on electronic quality management systems and supervisory control and data acquisition systems. This level of digitalization not only assures data integrity but also enables advanced analytics of R&D and manufacturing data using artificial intelligence (AI). Furthermore, to enhance our operational effectiveness, we engaged in end-to-end planning, and we redesign our governance framework regularly to connect our annual operating plans with quarterly, monthly and weekly targets. Under the “Operational Excellence” initiative, we have built an organization wide culture and capabilities through some of the technology applications we use and are being developed, including the following: • CRIMS: a web-based app that tracks and monitors the real-time availability of chemicals and reagents using barcodes. It utilizes application-generated barcodes for seamless monitoring and management. • eProcure: an aggregator application to simplify raw material ordering process, a web-based platform developed by us to enable customers to directly order chemicals. • SaiSynth: a drug discovery digital platform under development that is designed to facilitate molecular synthesis research. The platform uses advanced algorithms to empower researchers in their trajectory from concept to cure. • GMP Pro: a software to handle modules for various operations, like supplier evaluation, material receipts, inventory control etc, and facilitates processes like dispensing, in-process monitoring, and dispatch. • DMPK Automation Software: an application under development that is designed to streamline assay execution from protocol generation to customerreports. It covers assay planning, protocol generation, machine operation scripting, plate map creation, data analysis and report generation. Digitalization
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